Advertlet a second chance

Advertlet was down last weekend because of the domain issue. People were sad, angry and dissatisfied. After the issue is fixed, they issued a public apology and announced the compensation plan promptly. I would say the handling of matter is correct.

A sincere no excuse apology, promise of never occur again and announcement of compensation plan should bring back some confidence. I think we should just forgive, forget and move on. As we always learn in life, people always make mistake(although it was a costly one). We should find the root cause, put in preemptive measure and never make the same mistake again.