Jetstar disallow disabled person to board

The biggest news of today is Jetstar in Hong Kong disallow a disabled passenger to board the plane. The reason is whoever cannot walk, would not be allowed to board the plane. Given that, the passenger has enquired the company regarding any rule before, the incident left a sour taste.

Obviously, those customer service didn't bother to check the rule and regulation. When the customer reach the boarding gate, the service staff enforces the rule. Other airline in Hong Kong is more flexible, by allow early notification/surcharge.

I guess the airline is not sensitive enough to handle this kind of situation. If there is such rule, they should make the customer acknowledge the rule. Beside that, putting such restriction would do the company image no good.